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CUSTOMER CARE If you've ever been on the receiving end of a customer care queue, my hat's off to you. Dealing day in, day out with people who are who are in need of assistance is not for the faint of heart. I often joke about wearing asbestos undergarments and some days I wish it were true. A few thoughts about getting the most out of your contact with customer care.... -- If something's not working right or the way that you expected, include as much information as possible when you're filing your query. This will cut down on the back and forth required and typically results in getting your issue resolved sooner. -- Customer Care teams may prioritize their queues depending on the variety of issues so it might take a little time for someone to get back to you. Multiple queries about the same issue won't make things go faster, kind of like pressing that elevator button multiple times doesn't bring the elevator faster. -- The people answering your queries are human (really) and have brains (promise). While it might feel awesome to rain shit down in your quest your issue resolve, there's less than a .0001% chance that the person who is reading your email is responsible. Oh, and they have feelings too. I'm most likely stating the obvious, but there's no harm is spreading a little love. 11/16/2007
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