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18 MINUTES AND 15 SECONDS The anatomy of a call to AOL to cancel an account that I haven't used in about 3 years: 12:15 on hold listening to possibly the worst music in the world. 05:30 repeatedly saying "no, thank you, i just want to terminate my account". 00:30 listening to a recorded message on how sad they are that I am leaving and here's what to do if I come to my senses within the next 30 days. 06/10/2006
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